Questions on Orders
Please read the ORDER FAQs (below) and our RETURN/EXCHANGE POLICY. Your answer is probably in there. If not, then complete an Order Inquiry request by clicking on the link below, and our fulfillment team will get back to you as soon as possible. We can typically respond within 1-2 business days, except over holidays and weekends.
Keep in mind that this is a charitable endeavor run by volunteers and people with day jobs, and our goal is to help — we just may not be able to do what you ask.HERE
I'm having technical issues trying to buy a shirt (e.g. can't see my cart, won't accept my credit card, etc.) What should I do?
Depends on your error. You may be having an issue with the Big Cartel site (where our site is hosted) or Paypal (who we use for transactions. We will post solutions to known errors here and on our Facebook page, but here are some general solutions:
- Try again. (Sometimes the websites are getting overwhelmed and need a minute.)
- Clear out your cache, and try again.
- Wag your finger at the screen and give the internet a stern talking to.
If you're still having trouble, contact Big Cartel or Paypal (depending on your issue), because we can only fix the problems we're causing, and right now there are no patterns of issues, so sadly there's not much we can do for you.
I hate Paypal / can't pay online. Can I order shirts another way?
No. This is the only system we've got, and it's working for most people. Big Cartel (our web host) uses Paypal, so as much as you hate them, they are who we're working with. We do trust the security of Paypal.
Keep in mind that you don't have to have a Paypal account to use Paypal, you can click the option "enter Credit Card" instead.
If this changes in the future, we'll let you know. In the mean time, perhaps a friend will buy it for you.
Oops, I have a different address and need to change my order.
It happens. We'd love for your tees to get to the right place. Send us an order inquiry on the above form, and give us all of the information you can. If this is done before your order is shipped, we should be fine. If it's done after your order is shipped, bummer. Hopefully they'll follow your change of address form your tees find their way to your door! If not, we might not be able to help you.
Oops, I paid with the wrong credit card. Can I change my order?
That's lame — sorry we can't help you with this! We can't do returns (which is how this would have to be processed), so however you paid on Paypal is the way it goes through.
I ordered two different orders -- can/will they get shipped together?
We wish, wouldn't that make life easier? Each order is sent out individually, and we have no way of sifting through the giant haystack of orders to find the other proverbial matchstick order and put them together. But, hey - it'll be like Christmas every time you get a pretty little package on your door!
Can I just pick up my shirt locally? It'll save you on shipping!
You are right, it would. However, with the popularity of our tees for wildfire victims (thanks for that, by the way), we're partnering with Ruckus Apparel in Denver, CO for all of our printing/fulfillment, and mailing is the easiest way to ensure things get to you. But, please say hi if you see us around!
If we've let you know that your shirt has shipped and you haven't received your shirt yet (and you should have), submit an order inquiry form here.
I got the wrong order. What do I do?
If what you receive is not the same as what is on your order sheet, fill out an order inquiry form above and we'll make it right. Don't email us as your question won't get to us — it will go into the internet black hole instead of getting to our fulfillment company who CAN help you.